Shipping policy

SHIPPING POLICY

Last updated: August 2, 2026

Thank you for shopping with Mac Caddy! This Shipping Policy explains how orders placed through https://maccaddygolf.com are processed and delivered.

ORDER PROCESSING

Many Mac Caddy products are made to order. Orders generally require 2–5 business days to be produced and prepared for shipment. Business days do not include weekends or holidays.

Processing may take longer during holidays, product launches, periods of high order volume, or circumstances outside our reasonable control.

SHIPPING DESTINATIONS

We ship to the locations available during checkout. If your location is not available as a shipping destination, we are currently unable to ship your order there.

SHIPPING RATES

Available shipping methods and charges are calculated and displayed during checkout. Shipping costs depend on the delivery destination, products ordered, and selected shipping method.

Any free-shipping promotion will be subject to the terms displayed with that promotion.

ESTIMATED DELIVERY TIMES

After an order has been processed and shipped, estimated transit times are:

• United States: 1–8 business days
• International destinations: 1–20 business days

Processing and transit times are separate. For example, a U.S. order may require 2–5 business days for production followed by approximately 1–8 business days in transit.

All delivery dates are estimates and are not guaranteed. Mac Caddy is not responsible for delays caused by carriers, severe weather, customs processing, service interruptions, inaccurate delivery information, or other circumstances outside our reasonable control.

TRACKING INFORMATION

When tracking is available, you will receive a shipping-confirmation email containing your tracking information. Tracking information may require up to 48 hours to begin showing updates after a shipping label is created.

MULTIPLE SHIPMENTS

Products in the same order may be produced or fulfilled at different facilities. As a result, your order may arrive in more than one package and at different times. When applicable, separate tracking information will be provided for each shipment.

ADDRESS CHANGES

Please review your shipping address carefully before placing an order. If you notice an error, contact us immediately at maccaddygolf@gmail.com.

We cannot guarantee that an address can be changed after an order has entered production or fulfillment. Mac Caddy is not responsible for orders delivered to an incorrect address supplied by the customer.

If an order is returned because the address supplied was incorrect or incomplete, the customer may be responsible for additional shipping costs required to resend it.

LOST, STOLEN, OR DELAYED PACKAGES

If tracking shows that your package is delayed or has not arrived by the estimated delivery date, please contact us at maccaddygolf@gmail.com. We will review the order and work with the fulfillment provider or shipping carrier when appropriate.

If tracking shows that an order was delivered but you cannot locate it, please:

Confirm that the shipping address on your order is correct.
Check around the delivery location and with other household members or neighbors.
Contact the shipping carrier using the tracking number.
Contact Mac Caddy if the package still cannot be located.

Mac Caddy is not responsible for packages stolen after confirmed delivery, except where applicable law provides otherwise. However, we will make a reasonable effort to help you investigate the shipment.

DAMAGED OR INCORRECT ORDERS

If your order arrives damaged, defective, or incorrect, contact us at maccaddygolf@gmail.com as soon as possible. Include your order number, a description of the issue, and clear photographs of the product and packaging.

We will review the issue and provide an appropriate resolution in accordance with our Refund Policy.

INTERNATIONAL ORDERS

International orders may be subject to customs duties, import taxes, processing fees, or other charges imposed by the destination country. Unless otherwise stated during checkout, these charges are the customer’s responsibility and are not included in the product price or shipping charge.

Customs processing may delay delivery. Mac Caddy does not control customs procedures or fees.

ORDER CANCELLATIONS

Because many products are made to order, we cannot guarantee cancellations or modifications after an order has been submitted. Contact us immediately at maccaddygolf@gmail.com if you need assistance.

RETURNS

Shipping charges and return eligibility are governed by our Refund Policy, available at:

https://maccaddygolf.com/policies/refund-policy

If you have questions about your order or this Shipping Policy, contact us at:

Mac Caddy
Email: maccaddygolf@gmail.com
Website: https://maccaddygolf.com